Refund policy

We hope that you love your order as much as we do! 

However, if you decide you would like to return your item or it arrives and is damaged or faulty please contact us by email at sinead@cockleshellcrosshaven.ie within 7 days of receiving your order.

We must then receive your returned item/s within 7 days of receiving your request for a return. Instore returns/exchanges are accepted within 14 days with a full receipt. No return on earrings or sale items. Where you have received free shipping as part of an offer or used a special discount code, the refund will be issued less the normal shipping cost and at the discounted price paid.

You are responsible for the cost of returning your items (unless the item arrives faulty, damaged or the incorrect item has been received). We recommend using a tracked or recorded returns service as we are not responsible for lost parcels.

In the unlikely event that you receive a faulty or damaged item pls notify us immediately on its arrival. In some cases we may need you to return the damaged item to us. We will arrange for any damaged or faulty items to be collected. We may also request photographic evidence. Please do not dispose of damaged or faulty items or their packaging unless advised to do so by us.

Once we have received your return we will process your refund minus the original postage cost and any courier charges and if you have requested one, release your exchange. For all damaged or faulty items requiring a refund the full cost of your order including postage will be refunded.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

In the case of items of clothing a refund will not accepted if there are make up stains, odours or other marks on the fabric. Pls take care when trying on.

To start a return, you can contact us at sinead@cockleshellcrosshaven.ie. For instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All return items must be received by us within 14 days of receipt of order. 

You can always contact us for any return question at  sinead@cockleshellcrosshaven.ie

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
No return on earrings. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards. All sale items are final sale. No return or exchange

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If the item was shipped via An Post then the standard postage fee will be apply again for new order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.